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Please reach out to WhatsApp Support for Technical assistance
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Operating Hours
Office hours: 08:00 – 17:00 Mon to Fri
SUPPORT VIA WHATSAPP CHAT:
Mon to Fri: 17:00 – 21:00
Weekend/ Public Hol: 08:00 – 18:00
CONTACT FORM
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Account Management
If you have any account queries, feel free to reach out to us at accounts@solidfibreco.za We’re here to assist you!
Upgrade/ Downgrade Speed Package
You have the flexibility to upgrade or downgrade your speed package by using the Update Package Form. Opting for an upgrade will be swiftly processed within 24 hours, while selecting a downgrade will result in the changes taking effect from the 1st of the upcoming calendar month.
Cancellations
The option to terminate the Service Order remains available to customers with a written notice of 1 (one) calendar month. For cancellation, a formal request should be sent to cancellations@solidfibre.co.za or through the cancellation form before the 1st day of the month; notices received on or after the 1st will lead to termination the subsequent month. In case of cancellation during the contract period, an early cancellation fee of R 2,000 (Two Thousand Rand) is applicable, calculated as (R 2000 / remaining contract balance) multiplied by the outstanding contract months, payable within 30 (thirty) days of termination to cover installation costs.
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Where the community community meets the connectivity of the future.
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Address
80 Technology Crescent, Klipriver Business Park, Klipriver, Johannesburg, 1871
TRADING HOURS
Office hours: 08:00 – 17:00 Mon to Fri
STANDBY SUPPORT VIA WHATSAPP:
Mon to Fri: 17:00 – 21:00
Weekend/ Public Hol: 08:00 – 18:00